REFUNDS
Justhom.com guarantees that if you're in any way dissatisfied with the goods you have ordered we will exchange them or give you a full refund, provided they are returned to us within 14 days and in their original packaging and condition - unworn, unwashed and with all labels intact.

Returns period exceptions:
unwanted Christmas gifts ordered by December 20th can be returned up to January 21st 2007
- unwanted Valentine gifts ordered from January 1st can be returned to us by March 8th.

Please allow 10 days for delivery and receipt of returned goods at Justhom.com HQ.

Delivery charges will not be refunded in the case of a return.

RETURNS NOTIFICATION
You may give Justhom.com notification that you will be returning goods to us by email to returns@justhom.com - please ensure you include the following details:
- your order number
- the SKU code (product code) for each item returned
- reason for returning the goods
- your name, address and a contact telephone number

If you wish to return goods to us without prior notice, please complete the form accompanying your order and enclose it with the returned goods.
If you not retained your returns form you can download it using the link below (please right click "save as")
returns form (pdf)

UK customers please return goods via Royal Mail
IMPORTANT - obtain a free Certificate of Posting for all returns (available at Post Office counters) so we can complete your refund in the event of your parcel being lost in transit.

International customers please return goods using a prepaid, insured, traceable method, clearly marking your package RETURNED GOODS to avoid delays at Customs. Please retain shipping documentation so we can complete your refund in the event of items being lost in transit.

We will advise you by email as soon as we receive your returns and will process your request for either a refund or replacement as quickly as possible - no later than 14 days from receipt.

Refunds will be credited to the card used to pay for the original order.
Justhom.com will let you know as soon as the refund has been processed.

If you would like further information on our returns policy please either call our customer services team on 0844 800 4273 or e-mail customerservices@justhom.com